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Eventually, you ll get a dialog box confirming the invitation. Click Yes to chatwith the expert. When the expert attempts to take control of your screen (byclicking Take Control), you ll see the dialog box shown in Figure 12-11. Assuming you click Yes to give control to your expert, you won t notice toomuch change on your screen. There will be a large chat area for RemoteAssistance, as on the right edge of Figure 12-12. And you can use that to con- verse by typing, voice, and/or video while the expert has control. The otherchange will be that Casper the Ghost will be working your screen. Well, itmight seem like a ghost. It s actually your trusted expert working your com- puter with her mouse and keyboard. Figure 12-11:Are you ready to turn control of your computer over to this trusted expert? Figure 12-12:What you see while getting Remote Assistance from a trusted expertChapter
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Figure 12-10:Having a video conversation in Windows MessengerUsing Remote AssistanceRemote Assistance is a special feature of Windows Messenger where you canhave a typing, voice, and/or video conversation going on. But you can alsoturn control over to a trusted expert. The expert can then see your screen onher screen. And she can work your computer using her own keyboard ormouse. This is why we use the term trusted expert. You wouldn t want to turnyour computer over to a crook or knucklehead. Unfortunately, there aren t any free experts floating around, helping peoplewith they re computers. The only trusted expert you re going to be able to getis someone you know and who (you can hope) knows a lot about computers. be your son or daughter, brother-in-law, or computer guy at the office anyone with a Windows XP computer and an Internet account. Remote assistance is definitely slow if either party has a dial-up account. Leave the video off, and maybe even the voice up, to free up bandwidth forall the other activity involved in controlling your computer from afar. Starting a Remote Assistance SessionStarting a Remote Assistance session is a lot like starting any other conversa- tion. First, your trusted expert needs to be online. If you re already in aConversation window with the person, click Ask for Remote Assistancein thesidebar of the Conversation window. Otherwise, in Windows Messenger s mainwindow, right-click the online contact who ll be your trusted expert, andchoose Ask for Remote Assistance. Either way, a Conversation window opens, and an invitation is sent to the recipient. If the recipient accepts the invitation, you ll get some feedback to that effect. Then it will take a while to get your screen over to the expert s screen.
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Twenty-First Century Toll-Free VideophoneYou can update your toll-free Windows Messenger voice communications tovoice plus live video, provided you have a Web cam. A Web cam is a small, inexpensive digital video camera that doesn t record video. Rather, it just sitson top of your computer monitor and shows your face live to the person withwhom you re conversing in Windows Messenger. Video communications work best with broadband Internet connections, suchas cable or DSL. You can still use a Web cam with a dial-up account and modem, but the picture won t be as smooth as, say, regular TV. The video will look a lit- tle jerky, like pictures sent from astronauts in the early days of the space pro- gram. But not a big deal you can still see and hear each other. If you ve never seen or heard of a Web cam, you can check out some availableproducts at any computer store or large office-supply store. Optionally, youcan go to any online store that sells computer stuff and search for Web Cam. You don t need anything particularly fancy, though. Any USB Web Cam compat- ible with Windows XP will do. A few models have built-n microphones, whichsaves you from having to install both a microphone and the camera. Once you ve installed a Web cam, you can start a video conversation withsomeone in the same way that you start a voice conversation. That is, if you realready in a typing conversation with someone, you can just click Start Videoto turn on your Web cam. If you re not already in a conversation with some- one, open Windows Messenger, right-click any contact who is online, andchoose Start a Video Conversation. The recipient will get an invitation that heor she can accept or decline. If the recipient accepts, you ll automatically getboth voice and video once the connection is made. Once you re in a voice and/or video conversation, as in Figure 12-10, you canuse the Speakers and Microphone sliders to adjust the volume of your conver- sation. If you re having a bad-hair day, and don t particularly want to be show- ing it off on your Web cam, you can click the Stop Camera button on the rightside of the Conversation window to keep talking without sending your videoimage.
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After you ve installed a microphone and have run the Audio Tuning Wizard, you re ready to talk online. This is easy to do: .If you re already having a conversation with someone in theConversation window and want to switch to voice, click Start Talkingin the Conversation window. .If you re not already in a typing conversation with someone, openWindows Messenger normally. Then right-click the name of the Onlinecontact you want to talk to and choose Start a voice conversation. The contact will receive a message that you re ready to talk and willreply if ready. The recipient will get a text message that shows your name followed by . . . would like to have a voice conversation with you. Do you want to Accept (Alt+T) or Decline (Alt+D) the invitation?You ll then get some feedback as to whetherthe recipient accepted or declined. Assuming the person accepted, you canjust start talking. To adjust the volume of the other person s voice, drag the Speakers slider leftor right under the Stop Talking heading (see Figure 12-9). If the other personhas trouble hearing you, try increasing the volume of your microphone byusing the Microphone volume control slider. (That person could, however, turnup his or her speakers.) Figure 12-9:Volume controls under Stop Talking (upper left) appear in a voice conversation. When you re ready to end a voice conversation, click Stop Talking in theConversation window. It s easy!
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Toll-Free TalkingIf you re not a big fan of typing messages, you can communicate with otherWindows Messenger users by voice. But you ll need one extra piece of com- puter hardware to do that a microphone (and speakers, to hear what theother person is saying). If you don t have a microphone for your computer, youcan buy one at any computer store. Microphones that you wear on your headare generally better than the ones you just set on your desktop, because hav- ing the microphone close to your mouth helps cancel out all the backgroundsound in the room. Telex Communications makes several USB microphone headsets that youmight want to check out next time you re shopping online or at a computerstore. USB is good, because it means you just have to plug it into your com- puter to use it. There s no complicated installation to go through. The firsttime you use your microphone, you ll need to run the Audio Tuning Wizard toget the best performance from Windows Messenger. Here s how: 1.Open Windows Messenger, if it isn t already open, by double-clickingthe Windows Messenger icon in the Notification Area or by clickingthe Start button and choosing All Programs.Windows Messenger. 2.From the menu bar in the Windows Messenger window, chooseTools.Audio Tuning Wizard. 3.Follow the instructions that appear on each page of the Wizard. Clickthe Next button after completing each page. 4.When you get to the Wizard page that asks which microphone andspeakers you want to use, you probably won t need to change theSpeakers option. But you should definitely click the drop-down listfor the Microphone option and choose whichever microphonedescription best describes the microphone you ll be using. For exam- ple, in Figure 12-8, I selected Telex USB microphone as my Microphone; that s the type of microphone I have plugged in to my computer. Figure 12-8:Choosing your microphone in the Audio Tuning WizardChapter
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Figure 12-7:This person has received a file transferred by someone in aconversation. The big chunk of underlined text is the path to the transferred file. TheC:Documents and SettingsAlanMy DocumentsMy Received Filesis the pathto the My Received Files folder in Alan s My Documents folder. Vacation 2003 001.jpg is the name of the file. The whole path is a hyperlink. Soif you just click that, the file will open in whatever program is appropriate forthat file type. If you miss the opportunity to click the link in the message, choose FileOpen Received Files from Windows Messenger s menu bar to open thefolder where all your received files are stored. If you don t have a program capable of opening the file you ve received, you llget the Windows Cannot Open This Filemessage described in the section WhenWindows Can t Open a Document, in Chapter 6. You ll either need to send thefile in a format you can open or to download and install (if possible) a programcapable of opening that file type. You can also get to your My Received Files folder at any time (even whenyou re not using Windows Messenger) by opening your My Documentsfolder and double-clicking the My Received Files icon (shown at left) in MyDocuments. When you open (double-click) the My Received Files folder s icon, you ll see all files you ve received through Windows Messenger file transfers. (You can then move those files to more appropriate folders, using any of thetechniques described in Chapter 19.)
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If you want to see (who is online) without being seen, set your status Offline. You ll be able to see who is online. But everyone else willthink you re offline. Regardless of your status, you can still see who is online at the moment byopening Windows Messenger. If you want to disconnect altogether, right-clickthe same Windows Messenger icon in your Notification Area and choose SignOut. You won t be logged in to your .NET Passport anymore. All your contactswill see you as Not Online. To get back online to communicate with your contacts, you ll need to right- click the Windows Messenger icon in your Notification Area and choose Sign in . . . from the menu that appears. Transferring Files and PhotosWhile you re in a conversation with someone, you can send files to each other. Unlike e-mail, which tends to put a limit on the size of the file you can attach message, there really is no size limit on transferring files in a conversation. Of course, the larger the file, the longer it will take to transfer, especially ifeither party in the conversation is using a dial-up connection. STEPS:Send/Receive Files in a Conversation1.If you haven t already done so, start a conversation with the personto whom you want to send a file. 2.Click Send a File or Photounder I want to…in the Conversation win- dow s sidebar. 3.The Send a File… dialog box that opens is the same as an Open dialogbox, in the sense that you first have to get to the folder that containsthe file(s) you want to send. For example, to send a picture from yourMy Pictures folder, choose My Documents from the Look In drop-downlist; then double-click My Pictures in the main pane. 4.Double-click the file you want to send. 5.The recipient gets an invitation to accept the file. If the recipientclicks Accept, the file will be transferred. Assuming you re the sender of the file, there s nothing left to do. The file istransferred and that s the end of it. If someone sends you a file using this method, you ll be given the option toAccept or Decline the transfer. When you choose Accept, the file will be copiedto your computer; then you ll see a message like the one shown in Figure 12-7.
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Your Do Not DisturbOptionsIf you stay online, but don t actually use your computer for about 10 minutes, Windows Messenger will automatically change your status to Away, like David sstatus back in Figure 12-2. You can set your own status message at any time. Whatever you choose will appear next to your name in all the WindowsMessenger programs that have you as a contact. To change your status: .Choose File.Status from Windows Messenger s main window, as inthe top part of Figure 12-6. Then click the status message you wantto display next to your name. .Or right-click the little Windows Messenger icon in the NotificationArea and choose My Status, as in the bottom part of Figure 12-6; thenclick the status message you want to display. Figure 12-6:Change your status from Windows Messenger s File menu or its Notification Area icon. If you find that Messenger has changed your status to Awayautomatically andyou want to change that, just use either of the preceding techniques to changeyour status to Online (or to whatever you want). If you want WindowsMessenger to stop showing you as Awayafter 10 minutes of inactivity, you candisable or change that setting using its Options dialog box, described in thesection Configuring Windows Messenger, later in this chapter.
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Once you ve allowed someone to contact you via Windows Messenger, you llbe alerted when that person sends you an instant message, via the NotificationArea message shown in Figure 12-5. The taskbar button for the conversationwindow will also change color and blink. Click that taskbar button to open theConversation window and have your conversation. Figure 12-5:Yoo-hoo someone wants to have an instant message conversation. Inviting Others to Join InUp to five people can join in on an instant message, provided you re typingmessages back and forth (only two people when you get voice or videoinvolved, however). To invite someone to join your conversation, click InviteSomeone to this Conversationunder I want to…in the sidebar. Or chooseActions.Invite Someone to this Conversationfrom the Conversation Window smenu bar. In the Add Someone… dialog box that opens, click the name of theperson you want to add. Or click the Other tab, and enter the new person s.NET Passport user name (usually the same as the person s e-mail address). Click OK. Inviting Others to Get LostIf anyone starts being a pain in a conversation, you can prevent that person fromsending you more messages. To block anyone in the current conversation, clickthe Block button in the toolbar; then click the name of the person you want toblock. There are other ways to block people, as you ll learn under ManagingYour Contacts, later in this chapter. But the Block button on the toolbar is aquick and easy way to kick someone out of the current conversation. Ending a ConversationTo end a conversation, just close the Conversation window. The WindowsMessenger window will remain open, so you can still start or accept other con- versations. To go offline entirely, so nobody can reach you, choose File.SignOut from the menu bar in Windows Messenger.
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the Effects options to choose Strikeout font, underline, and/or a color. Thenclick OK. In Figure 12-3, the line that starts with Alanis Comic Sans MS, Regular, 14point size. The Not reallymessage is in Monotype Corsiva, Regular, 14 pointsize. Pasting to the Conversation WindowAs you know, anywhere you can type, you can also paste. The typing area ofthe Conversation window is no different. For example, you can select (drag themouse pointer through) any chunk of text from a document, Web page, e-mailmessage or whatever, and press Ctrl+C to copy it. Then either right-click in thetyping area of the Conversation and choose Paste, or click the exact spot inthe typing area where you want to paste the copied text and press Ctrl+V. You can t paste a picture to the typing area only text. If you try to pastea picture, Paste will be disabled on the shortcut menu, and pressing Ctrl+do nothing. But you can always send a picture as a file, as describedlater in this chapter. If you use Microsoft Internet Explorer as your Web browser, you can copy andpaste a hyperlink from a Web page into your message. In Internet Explorer, right-click the hyperlink you want to copy and choose Copy Shortcut. Thenright-click in the typing area of your Conversation and choose Paste. Theactual URL will show. But it will be hot(meaning that the recipient can get tothe site just by clicking the link in the message you send). When Someone Contacts YouJust as you can add contacts to your copy of Windows Messenger, your friendscan add you to their list of contacts. If you re online and signed in to your .NETPassport when someone else adds you to his or her list of contacts, you ll seethe dialog box shown in Figure 12-4. If the person is someone you re interestedin conversing with, choose the first option. If it s some knucklehead you can dowithout, choose the second option. Then you can decide whether or not youwant to add that person to your own list of contacts, and click OK. Figure 12-4:Someone is adding you as a contact in his or her copy of Windows Messenger. Gotcha256Part
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